Incident log

How a ticket moves

No mystery process. You always know what stage the fix is in.

01 · Open

You send the symptom

URL, what broke, when it started, and access if you already trust us — or a screen-share first.

02 · Triage

We isolate the cause

Host logs, plugin list, DNS, recent deploys. You get a short written diagnosis before any paid deep work.

03 · Patch

Fix with a backup

Snapshot first when possible. Change only what is required. No drive-by redesign.

04 · Close

Notes + prevention

What failed, what we changed, and how to avoid the same outage next month.